Leadership is very rarely about doing what's easy. If the decision ends up on your desk it typically means no one else can or should be making it. As Harry Truman was fond of saying, "the buck stops here." If you are delegating properly, then your people will feel empowered to step up and make most day to day decisions. If you are picking the right people, then they will be capable of using sound judgment and thinking through just about anything. However, some issues still do come down to leadership prerogative and accountability.
We have experienced a very good run in business over the past decade or so. After experiencing a difficult recession, our economy roared back to life. Many of us have not only regained but grown our personal wealth as a result. It has been fun to participate in this Bull Market. Business conversations are […]
Leadership isn't rocket science. Creating the conditions for business success is actually pretty basic: be clear about where you are going and why; define what success looks like and track performance; make sure all of your key people on the same page; don't "wing it" when it comes to important decisions; ensure that every single employee knows how they fit in the big picture and what they are supposed to be doing; create a process for providing on-going performance feedback; hold people accountable for results (including yourself); be careful about who you hire and put in supervisory roles; provide extensive training and support; never stop communicating with your customers; and make sure everyone shares in the success of the business but also feels the pinch of nonperformance.
As we wind down another year, I thought it would be useful to share some best practices I have observed over the years by leaders who tend to end every year on a high note:
I am regularly flabbergasted by the number of professional people I interact with who think it is okay to just miss meetings and/or deadlines as it suits them. This is especially true when it come to philanthropic or voluntary responsibilities. I do my best to give people the benefit of the doubt and understand that they can be stretched way too thin, but after awhile, why should this be anyone's problem but their own. Whatever happened to personal responsibility? We are all busy. We are all striving to find work-life balance. Life is about making choices and establishing priorities.
As I've covered many times in previous blogs it becomes less and less and about you working harder or having all the answers and more about you diligently asking the right questions and letting others guide you. You need to become an expert question asker and never miss an opportunity to interact with all employees in this manner. There are seven question that when asked on a regular basis will encourage your people and ultimately the company as a whole to learn and grow:
I've heard many leaders tell me they always wait to do something until the last minute because they perform best under this type of pressure. Sounds like a bit of rationalization to me. I know that when I procrastinate on something it's not because it is the best way to work - it is often quite the opposite. I just don't want to do whatever it is because I view it as drudgery, am unsure how to proceed or I'm not sure I'll be pleased by the outcome. I cannot imagine any scenario where purposefully putting yourself under time pressure until the last minute makes any sense.
In less than two months we will have a presidential election here in the United States. Billions of dollars have been spent trying to influence voters to lean one way or another. Interestingly enough a majority of people will simply vote their party line and put very little effort into understanding the position of the other candidate or their leadership abilities. As a result, a comparatively small number of swing voters in an equally small number of states will end up deterring the final outcome. As someone who certainly has a strong sense of party loyalty but has crossed party lines on many occasions this has always frustrated me. No one party has the market cornered on good ideas or is the sole wellspring of capable leaders - the history of our nation has proven this. I have spent considerable time studying leadership and observing leaders. I also enjoy reading about the presidency and the 43 occupants of the oval office. In my humble opinion, the most successful presidents have exhibited the following traits:
In small business settings once you get past the obvious knowledge and competency screens, success decisions are most often a matter of personal choice.