Leadership isn’t rocket science. Creating the conditions for business success is actually pretty basic: be clear about where you are going and why; define what success looks like and track performance; make sure all of your key people on the same page; don’t “wing it” when it comes to important decisions; ensure that every single employee knows how they fit in the big picture and what they are supposed to be doing; create a process for providing on-going performance feedback; hold people accountable for results (including yourself); be careful about who you hire and put in supervisory roles; provide extensive training and support; never stop communicating with your customers; and make sure everyone shares in the success of the business but also feels the pinch of nonperformance.
Without a plan your business is a like a tumbleweed blowing in the wind. You don’t know where it will end up and the course it takes to get there is subject to the whims of other forces. Unfocused effort only ever leads to frustration, miscommunication, wasted effort, poor financial decision making, unnecessary stress and less than optimal results.
When you lead others, everyone is a critic to some degree. It’s next to impossible to be fully aligned with another person 100% of the time. As a leader, knowing this, you can’t fall into the trap of listening to every dissenting voice. The path to mediocrity is littered with individuals who gave up their leadership power unnecessarily and allowed themselves to be unduly influenced by the opinions of others. This doesn’t mean you avoid soliciting feedback, quite the contrary, but you need to be able to filter this feedback and trust your own judgment. The world looks much different when you are actually accountable for your decisions. It’s easy to be an expert when you don’t have to deal with the consequences of your actions.