In my line of work you know you have tapped into a serious problem when you encounter disproportionate emotion. There have been many times where I have sat across from someone and literally watched them break down. I learned a long time ago to let the other individual have their moment and not try to downplay or negate their emotion. You don’t make someone feel better by making them feel embarrassed or disappointed about how they feel. All of us hit an emotional “brick wall” at times and become frustrated/upset with the rigors of life and work. We all need people we can turn to let us be our authentic selves, even when this isn’t pretty or easy to watch.