I still believe that acting in a friendly fashion gives you a boost in business and in life. Just taking the time to acknowledge another person in a nice way makes a difference for them and for you. It’s depressing how few people actually smile and say hello when you cross paths with them. Basic common courtesies like saying “please” and “thank you” or holding open the door for the person behind you take minimal effort. I actually think it takes more work not to act this way. Every day you get to choose to make the world a little brighter or darker based on your attitude and actions.
Unless you are the one business who has figured out a way to be successful in spite of your staff and/or customers not because of them, then you are simply creating obstacles to your own path to success.
In the course of a given day the average person has interactions with dozens of people (if not more). Many times these are only brief encounters with very little substance involved in the dialogue. It’s easy to not pay attention to how you’re coming across and/or make the extra efforts of being polite and courteous. However, life is built on these small conversations. You are either gaining allies/ friends or not. And, you never know when you’ll need a helping hand or advocate.