Too often in life we respond to situations the way we think we should rather than expressing our true feelings. We build up walls around our emotions to prevent others from seeing our personal vulnerabilities. It’s sad but most of us have grown up believing that our emotional reaction to something is either good or bad rather than part of being human.
I’ve seen more damage done in organizations and families by people saying what they think the other person wants to hear rather than telling them the truth. The whole concept of “white lies” has become commonplace and most people go through life telling them on a daily basis. Instead of dealing with realty (or at least our version of it) we prefer to not to risk the discomfort and awkwardness of being honest.