I’ve seen many talented leaders and managers get in their own way when it comes to getting their point across. They almost seem oblivious or worse indifferent to the vibe in the room and how their message is being received. You can be right, but alienate other people if you are not careful. How you communicate can often be as important as what you communicate. Going all the way back to our grade schools days, nobody likes a “know it all.” Arrogance is a very unattractive personality trait. We all pay close attention to how those in positions of authority treat other people.