Leadership Thought #214 – Communication Is An Interpersonal Activity, Especially When It Comes To Conflict
While email and text messaging are effective communication tools, they are often inadequate vehicles for resolving conflict. Sadly, they can be used very effectively for instigating conflict. I have seen passive-aggressive behavior taken to new heights by individuals who don’t have to worry about the interpersonal dynamics of maintaining eye contact when talking to others or reading and responding to group body language and other visual cues. It’s easy to rail against someone from a distance.
