Capacity Building Solutions, Inc. · Frederick, Maryland (240) 426-4457  ·  robin_ed@capacity-building.com
Capacity Building  ·  Library  ·  Daily Leadership Thought

Say “thank you” and “I was wrong”

April 1, 2026  ·  1 min read

Say “thank you” and “I was wrong” with equal frequency — both move culture toward honesty and humility and strengthen trust. Practice both publicly and privately so people see the example. Those two simple phrases keep egos in check and make improvement possible.

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