Build metrics that encourage the behavior you want — if a measure drives gaming, it’s the wrong measure. Test the metric’s incentives and watch the behavior it produces for a quarter before locking it in. Measures that align with values produce sustained results.
Capacity Building
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Library
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Daily Leadership Thought
Build metrics that encourage the
Talk to Ed about your business.
Bring the decision you've been circling. The problem you haven't said out loud. The one you've been carrying alone.