Most people I know aren’t good listeners. They are more focused on what they think and what they have to say about something rather than actually listening to what’s being said. I have a colleague who states that as a leader you need to “listen until it hurts” and I completely agree with him. It’s basic human nature that the level of satisfaction any of us have with a given conversation is directly related to how well we feel the other party was actually listening to what we had to say. Except when we are in a classroom no one actually enjoys being lectured to or talked at.
When in doubt ask good questions and leverage the knowledge and experience of other people. There are few things less attractive about a leader than someone who acts like they know the answer when they don’t. Confidence can be a good attribute but hubris is not. People ultimately see through your words and pick up pretty quickly if you simply make it up as you go along. More importantly, those around you who do have the answers lose respect for you and begin to question everything you say.
A weakness I often see in leaders is a belief that their job is to supply all the answers. They tend to dominate discussions and almost always want to have the last word. The problem is that no matter how smart and capable you are, you will always be limited by your own thinking and life experience. In addition, if you create an environment where everyone looks to you for answers, then you will hinder the growth and development of your employees and enable mediocre effort (and commitment).