Leadership Thought #442 – A Few Basic Truths About Business
Here are a few basic truths abut business to help ensure your success: It all starts with simple math. The formula is pretty straightforward: Revenue
Here are a few basic truths abut business to help ensure your success: It all starts with simple math. The formula is pretty straightforward: Revenue
There are countless books out there on customer service and maximizing customer experience, but sadly, few companies heed the advice. Often, it becomes necessary to lower your expectations to reconcile vendor claims with reality. The good news for businesses is that when you consistently get it right, you clearly differentiate yourself from your competition.
am back from a week long business trip to theBahamasat the Atlantis Resort. It is a very impressive venue. I cannot imagine how much money was invested to create the experience. It literally is one of those rare “spare no expense” properties. There was a TV show you could watch that documented the attention to detail in the construction process and I was blown away by the vision and commitment of the main developer. You don’t get to stay in many places like this in your lifetime. In addition, I haven’t met many people as nice as the local Bahamians.
All the above being said, I was very disappointed by how poorly the operational side of the business was run.
At what point did healthcare become about the less about what’s best for the patient and more about the business of delivering care and maximizing revenues? It’s easy to blame the insurance companies (and they certainly deserve their share of criticism), but the profit motive is certainly alive and well with healthcare delivery professionals. Patients are overbooked and herded through waiting rooms. We get very little time with the actual doctor/dentist and it often feels like they are seeking the shortest/easiest route to a diagnosis.