Numerous studies have demonstrated the importance of maintaining eye contact and smiling when communicating. Interestingly, many people still struggle with these fundamental communication tools.
People are complex. Every person you lead, manage, do business with, or meet in life is an individual. Like snowflakes, we are all different in some way, shape, or form. Experts often try to categorize people or attempt to make it easier to interpret and predict their actions and motivations, but it is never quite that simple.
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