There is no better business strategy than creating delighted customers. I am just back from a conference in Mexico held at the Fiesta Americana in Cabo San Lucas, Mexico. It was a very enjoyable experience. It has been a while since I felt this valued as a customer. Every employee of the resort I interacted
am back from a week long business trip to theBahamasat the Atlantis Resort. It is a very impressive venue. I cannot imagine how much money was invested to create the experience. It literally is one of those rare “spare no expense” properties. There was a TV show you could watch that documented the attention to detail in the construction process and I was blown away by the vision and commitment of the main developer. You don’t get to stay in many places like this in your lifetime. In addition, I haven’t met many people as nice as the local Bahamians.
All the above being said, I was very disappointed by how poorly the operational side of the business was run.
Peggy and James Vaughan
Please click on this link for a Summary of the Life Design Workbook. The Life Design Workbook is a comprehensive guide that empowers you to take control of your life by making intentional choices that reflect your true values and aspirations. Written by Peggy Vaughan and James Vaughan, Ph.D., this workbook serves as a transformative […]
Read moreJoseph Campbell - Selected and Edited by Diane K. Osbon
Listen to Book Review AudioView the BookPlease click on this link for the Reflections on the Art of Living – A Joseph Campbell Companion Book Summary “Reflections on the Art of Living” offers a transformative perspective on the human experience. Campbell’s unique blend of scholarly knowledge and practical wisdom provides a framework for understanding personal experiences and finding meaning in […]
Read morePlease click on this link for the Managing Oneself Book Summary. We live in an age of unprecedented opportunity: with ambition, drive, and talent, you can rise to the top of your chosen profession regardless of where you started out. But with opportunity comes responsibility. Companies today aren’t managing their knowledge workers careers. Instead, you […]
Read moreA management style refers to a leader’s distinctive approach to overseeing and guiding a team toward organizational goals. When a leader utilizes the right management style for their team or organization, it can greatly impact productivity, performance and workplace morale. Effectively motivating a team is at the core of successful management and being a good […]
Read moreResearch has long shown the importance of self-care — yet many leaders still struggle to put self-care into practice in their own work lives. Before a leader can sustainably practice self-care, several important mindset shifts are necessary to ensure leaders set themselves up for success. This five-part checklist can help leaders make self-care a reality, […]
Read moreTo control the anxiety produced by moments of intense pressure, first step back and analyze the stakes. The secret is to understand that how you perceive the stakes in any given situation can be controlled. “When you get into peak pressure moments, all you can think about is how important [the stakes are], what you […]
Read moreKPI.org is an online resource for KPI practitioners sponsored by the Balanced Scorecard Institute (BSI), a Strategy Management Group company. BSI provides consulting, training, and professional certification services to commercial, government, and non-profit organizations worldwide. BSI specializes in helping organizations: Become a high-performance organization Increase focus on strategy and results Improve organizational performance by measuring what matters Align the […]
View moreEver since our founding in 1970, our mission has been to advance the understanding, practice, and development of leadership for the benefit of society worldwide. Driven to serve with purpose for nearly 6 decades, we’ve shaped the industry and partnered with leaders globally to take on their most pressing challenges. By expanding human potential, we invest […]
View moreSince generative AI (gen AI) burst onto the scene in late 2022, it’s captivated business leaders and society at large. The excitement is well deserved: McKinsey research indicates that gen AI could add the equivalent of $2.6 trillion to $4.4 trillion of value annually—and redefine the way people work and live. Over this period, McKinsey […]
View moreThis is a presentation on leadership skills that can be taught through movies. This can be used in classrooms, corporate leadership training, etc. In the Clint Eastwood directed movie, Invictus, Morgan Freeman plays Nelson Mandela, who navigates South Africa through the transition away from Apartheid towards reconciliation. The movie is full of leadership examples, and […]
The School of Life has produced 500 films and written 5 million words. This is an enormous problem. To stand any hope of remaining in anyone’s mind, ideas – even very good ideas – need to be brief and reduced to an essence. That’s why, for the sake of our followers, we’ve summarised everything we […]
Principles Book Summary Part 1: Chapter 1 Over the course of our lives, we make millions of decisions that are essentially bets, some large and some small. It pays to think about how we make them because they are what ultimately determines the quality of our lives… We are all born with different thinking […]
Read moreClick on this link for the A Sense of Urgency Book Summary A Sense of Urgency – Book Excerpt (Click on this link for the Word document) Chapter 1 – It All Starts With A Sense of Urgency …Go check, then you find people running, and they are stressed out. But this man (leader), […]
Read morePlease click mon this link for The Truth About Leadership Book Summary. The Truth About Leadership – Book Excerpts The Truth About Leadership By James M. Kouzes and Barry Z. Posner Book Excerpts Introduction – The Ten Truths The first truth is that you make a difference. It is the most fundamental truth […]
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