Leadership Thought #422 – Are Your Customers Happy?
There is no better business strategy than creating delighted customers. I am just back from a conference in Mexico held at the Fiesta Americana in Cabo San Lucas, Mexico. It was a very enjoyable experience. It has been a while since I felt this valued as a customer. Every employee of the resort I interacted […]
Leadership Thought #296 – The Business Danger of Unrealized Potential
am back from a week long business trip to theBahamasat the Atlantis Resort. It is a very impressive venue. I cannot imagine how much money was invested to create the experience. It literally is one of those rare “spare no expense” properties. There was a TV show you could watch that documented the attention to detail in the construction process and I was blown away by the vision and commitment of the main developer. You don’t get to stay in many places like this in your lifetime. In addition, I haven’t met many people as nice as the local Bahamians.
All the above being said, I was very disappointed by how poorly the operational side of the business was run.