Leadership Thought #470 – Leave The Excuses For Non-Performance to Others

We have become an excuse making culture. I have been a bit frustrated lately with the quality of service provided by various contractors and service providers.  It seems as if there is a minimal connection between what people promise and what they do. Excuses abound as work doesn’t get done and/or quality issues emerge.  There […]

Leadership Thought #442 – A Few Basic Truths About Business

Here are a few basic truths to help ensure your success: It all starts with simple math.  The formula is actually pretty straightforward: Revenue – Expenses = Profit.  You need to sell enough of something and price it properly so that it exceeds your costs of doing business.  Knowingly taking work at a loss is […]

Leadership Thought #422 – Are Your Customers Happy?

There is no better business strategy than creating delighted customers. I am just back from a conference in Mexico held at the Fiesta Americana in Cabo San Lucas, Mexico.  It was a very enjoyable experience.  It has been a while since I felt this valued as a customer.  Every employee of the resort I interacted […]

Leadership Thought #214 – Communication Is An Interpersonal Activity

While email and text messaging are great communication tools, they are poor vehicles for dealing with conflict. Sadly, they can be used very effectively for instigating conflict. I’ve seen passive-aggressive behavior taken to new heights by individuals who don’t have to worry the interpersonal dynamics of looking another person in the eye when talking to them or reading and responding to group body language and other visual cues. It’s easy to rail against someone from a distance. It’s also common to misinterpret the intentions behind communication and jump to conclusions that may be flawed.

Leadership Thought #204 – Your Business GPA

…the ultimate goal of any business should be to have high quality employees who are focused on providing value-added services to a loyal and growing client base in an efficient and profitable manner.

Leadership Thought #198 – Are You Doing Business With The Right Clients?

Targeting the right prospects requires thought and effort. Every business needs to know when to say no. It’s easy to say yes (or at least we think it is). Bad or mediocre clients lead to bad or medicore outcomes – it is that simple. The math doesn’t get better on its own. You need to have the expectation of a reasonable return on investment and manage to certain margin thresholds. There should also be some sense of operational synergy and a belief that you can deliver what’s expected within the expected time frame.