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No matter how great your work, your colleagues, or your organization may be, problems are a part of everyday reality in every workplace. Mostly these problems are likely not of your own making. But you still have to deal with them or else suffer their consequences.

Often when I talk about being a problem solver, people in my seminars start grumbling. Two major themes emerge:

  1. It’s easy to identify problems, but most of them aren’t ones that you are in a position to solve
  2. Most of the time, when you go to your boss responsible to point out the problem, your report is treated as an unwelcome complaint.