ue bot icon

Conflict Management Resources

It’s extremely hard to achieve success and/or high performance without some level of conflict.  It is through dialogue and debate that we hone our abilities to ask the right questions and push for the best solutions.  Leaders and managers need to embrace this concept and get comfortable both encouraging and managing differences of opinion and disagreements.

Sometimes There Are No Easy Answers

The only way to survive a crisis or challenge is to first accept that it exists and then work TOGETHER toward finding the strength and wisdom to identify options and implement the best

Read More

Conversation Avoidance Is A Professional Defect

I am regularly surprised by the lack of conversational courage in professional circles these days. Not every conversation ends up with a positive outcome. Occasionally, you must deliver disappointing information. You may even

Read More

The Five Benefits of Constructive Dissent

The best leaders encourage dissent through rigorous dialogue and debate. They care less about who’s right and more about getting to the right answer. They shift some of the decision-making burden from themselves

Read More

    Reading Excerpts

  • The Road Less Traveled by M. Scott Peck

    Several years ago, a colleague’s comments encouraged me to revisit the book, The Road Less Traveled, by M. Scott Peck.  I am glad this happened because it resonated much differently with me twenty years later.  I’ve decided to end the year sharing some excerpts from the book which I have found especially enlightening and helpful: […]

    Read more
  • Feel The Fear…And Do It Anyway by Susan Jeffers, PhD

    Chapter 1: What Are You Afraid Of? Level 1 Fears – The Surface Story; Exterior Situations Those That Happen Those Requiring Action Aging Going Back to School Becoming Disabled Making Decisions Retirement Changing A Career Being Alone Making Friends Children Leaving Home Ending or Beginning A Relationship Natural Disasters Going to a Doctor Loss of […]

    Read more

    Helpful Websites

  • Insight Timer

    Mediation focused app offering tools and tips to help with sleep, stress management, and managing anxiety.

    View more
  • MindTools

    For over 25 years, Mind Tools has been helping people enjoy happy, successful careers with a one-stop learning hub: the Mind Tools Club. Our goals have stood unwavering for a quarter-century: build a dedicated subscription channel to replace multiple searches across countless resources, and deliver a complete toolkit of resources for professional and personal development.

    View more
  • Totally Accountable

    offering tips and tools on how to build a more accountable business or organization

    View more

    Favorite Articles

  • Overcoming Your Fear of Giving Tough Feedback

    A lack of constructive feedback is detrimental to your team, depriving them of mentorship and growth opportunities. And workplaces marked by poor communication and unclear expectations are breeding grounds for low trust and disengagement. Giving feedback is essential to being an effective leader. In this article, the author offers five ways to overcome your fear […]

    Read more
  • Forgiving a Difficult Colleague

    Forgiveness is a complex and often misunderstood concept. Theologians and philosophers have discoursed for centuries on what it is, when to offer it, and why it’s good for us. But what about those times when someone’s aggravating or offensive behavior is unlikely to ever change? It’s one thing to extend forgiveness to someone who is […]

    Read more
  • How to handle your work jerk

    In this edition of Author Talks, McKinsey Global Publishing’s Raju Narisetti chats with Tessa West, an NYU associate professor of psychology, about her new book, Jerks at Work: Toxic Coworkers and What to Do About Them (Portfolio, January 2022). Whether it’s a freeloading coworker or a credit-snatching boss, everyone has had an encounter with a jerk at […]

    Read more

Follow our business development newsletter

We have a weekly newsletter packed full of weekly updates of latest content posted here.

‘Ask Ed’ AI Chatbot: Ed has developed this chatbot to allow you to easily access the content he has complied over the last 30 years as a business and leadership coach. Click ‘Ask Ed’ below to get your questions answered.