Don’t Underestimate the Power of Kindness at Work

Organizations benefit from actively fostering kindness. In workplaces where acts of kindness become the norm, the spillover effects can multiply fast. When people receive an act of kindness, they pay it back, research shows — and not just to the same person, but often to someone entirely new. This leads to a culture of generosity in an organization. The authors outline more of the research-backed benefits of kindness, share their own research on how giving compliments boosts happiness, and offer practical tips for managers who want to promote kindness on their team.