I am in and out of many businesses and the one characteristic all high performing organizations have is good people. You can feel it in the atmosphere. There is a certain way the employees interact with one another and hold themselves. There is a sense of confidence but not arrogance. If you are a guest, you are treated that way and random people will interact with you to make sure you are being taken care of. It’s one of those things you clearly notice about the work environment when it is not present which sadly is usually the case.