Operations Resources

Every business has its core product/service delivery operations and its support functions.  There needs to be a process-based approach to working through a value chain delivery model to service your core customers/clients. The goals should be to maximize both profit margins and end user satisfaction; efficiency and quality are key. In all organizations, most people work in an operational role, so this category has the potential to make an enormous difference to your success.

Blog Posts

Managing Your Business Risk Effectively

Not all risks are equal. Prioritize them based on their likelihood and potential impact on your business. Focus your resources on high-probability risks that would leave you significantly vulnerable, while having contingency plans…

The Three Ways You Build Organizational Capacity

As a leader, it is essential to consider all three options—building, renting, and buying capacity—continuously. Rarely will a single path suffice at all times. When faced with the operational challenges of adding labor…

97 Reasons Why Business Growth Stalls

Growth is hard work.  For the past 27 years, I’ve worked as an executive coach, Vistage Chair, trainer or management consultant with hundreds of organizations. They have varied in size from just under…

Recommended Reading

A Hacker’s Mind

From tax shelters to AI recommendation engines, the advantage increasingly goes to whoever best manipulates the rules. If you lead a business, run operations, or set policy, you need hacker-level situational awareness: where…

Reading Summaries

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