The best leaders understand their words need to be thoughtful and empowering. They strive to provide clarity about the mission, vision, values, and strategic direction of the organization. Every encounter is an opportunity to connect with and empower your employees. They should walk away from the encounter feeling good about their connection to the company.
Pick Your Battles: Don’t Win the Argument and Lose the War One of the more important lessons I’ve learned in life and leadership is knowing when to pick your battles.…
Conversational Intelligence: How Great Leaders Build Trust and Get Extraordinary Results — Judith E. Glaser Introduction Most leaders spend a significant portion of their day in conversation. We have meetings,…
I always find people who hold overly strong opinions a bit suspect. They present their opinions as fact,…
The objective of a leader, especially a public figure, should be to bring people together and foster a…
Empathy matters. Life can be difficult at times. Whether it is business-related or not, the people around you…
Leverage your emotional capacity to make critical points as needed – sometimes emotion IS called for…
On all important communication matters, message repetition is key. Studies have shown that people need to hear someting…
When confronted with a contrary opinion, don’t be defensive, instead hear the other person out and stay focused…
You set the tone, remain positive and keep crises to a minimum
Bring the decision you've been circling. The problem you haven't said out loud. The one you've been carrying alone.
Ed’s frameworks, the occasional hard-won lesson, and what he’s reading. No spam, unsubscribe anytime.