As we finish off the final accounting on 2011 it’s a useful exercise to reflect on the past year and how we actually performed against the goals we set out at the beginning of last year. I believe you start by being honest with yourself about whether hit your goals or you didn’t. There should be no wriggle room or rationalizations. Progress is certainly good, but it is no substitute for achievement. Too often in business and life we accept less than stellar results.
We have become an excuse-making culture. I have been a bit frustrated lately with the quality of service provided by various contractors and service providers. It seems as if there is a minimal connection between what people promise and what they do. Excuses abound as work doesn’t get done and/or quality issues emerge. There is […]