Skill 1: Build Safety

Chapter 1

    1. Energy: They invest in the exchange that is occurring
    2. Individualization: They treat the person as unique and valued
    3. Future orientation: They signal the relationship will continue” p. 11
    1. Everyone in the group talks and listens in roughly equal measure, keeping contributions short
    2. Members maintain high levels of eye contact, and their conversations and gestures are energetic
    3. Members communicate directly with one another, not just with the team leader
    4. Members carry on back-channel or side conversations within the team
    5. Members periodically break, go exploring outside the team, and bring information back to share with the others” p. 12

Chapter 2

Chapter 3

Chapter 4

Chapter 5

Chapter 6


Skill 2: Share Vulnerability

Chapter 7

Chapter 8

Chapter 9

Chapter 10

Chapter 11


Skill 3: Establish Purpose

Chapter 13

Chapter 14

Chapter 15

Chapter 16

Chapter 17