The best leaders understand their words need to be thoughtful and empowering. They strive to provide clarity about the mission, vision, values, and strategic direction of the organization. Every encounter is an opportunity to connect with and empower your employees. They should walk away from the encounter feeling good about their connection to the company.
Conversational Intelligence: How Great Leaders Build Trust and Get Extraordinary Results — Judith E. Glaser Introduction Most leaders spend a significant portion of their day in conversation. We have meetings,…
Leadership presence is about how people experience you as a leader. You can be extremely smart, work hard, have great ideas, and know your business inside and out—but if people…
The most important thing we do as human beings is communicate with one another. Without honest communication, we…
When I meet a leader for the first time, I typically ask them what they are passionate about…
I remember my mom telling me early on that “words matter.” Once you say something, it cannot be…
The ability to listen is an essential leadership skill. Over the years, I've noticed that inexperienced or mediocre…
The leader of an organization must always set the tone. Never forget this fact. I am regularly bemused…
What do you stand for? This is a question all leaders should able to answer fairly easily but…
It may take awhile but most liars eventually get caught. There is a great saying that “if you…
As you grow as a leader and start to have some success it's important that you not get…
Leaders should never surround themselves with people who only tell them what they want to hear. Even though…
Quite a few people bemoan the length of our presidential primaries and other election campaigns these days -…
There is nothing wrong with having strong opinions, but always remember this doesn't mean you are right. There…
You can be right, but you can alienate others if you are not careful. How you communicate can…
We have all met people who seem to argue for the sake of arguing. Some people seem to…
In a competitive business environment, it's not okay to be like everyone else. Clients/customers are becoming increasingly sophisticated…
Not every audience member is ready to hear what you have to say, but say it anyway if…
When individuals are feeling overwhelmed or confused, they want simplicity. The more words you use, the harder this…
In my experience, successful people focus more on what they are doing instead of being caught up in…
Not everyone is destined to reach the summit or lead a luxurious lifestyle. In fact, it is impossible…
In my experience, the best leaders become comfortable in a variety of work and social settings. They can…
Leaders cannot be low energy people - it is that simple. When you walk into a room the…
While email and text messaging are effective communication tools, they are often inadequate vehicles for resolving conflict. Sadly, they…
I encourage you to make achieving organizational clarity a top priority. Even if you are not the CEO…
Many leaders struggle to receive honest feedback about their performance. There are many reasons for this, but fear…
In organizations as in democracies the inability to foster constructive conflict is a troubling development. To grow and…
When I was a young boy, my mother used to say to me when I was angry (which…
In the course of a given day the average person has interactions with dozens of people (if not…
I have seen more damage done in organizations and families by people saying what they think the other…
Disagreement is a fact of life. You cannot expect to reach complete agreement with someone on every issue.…
High-performing organizations don't shy away from disagreement. In fact, they encourage constructive conflict between team members. The best…
I always find people who hold overly strong opinions a bit suspect. They present their opinions as fact,…
Bring the decision you've been circling. The problem you haven't said out loud. The one you've been carrying alone.
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