Jeff Fletcher, Residential Services Manager, Mallick Plumbing & Heating
- Mentor & Inspiration: Kenny Howes, who gave him opportunities and responsibilities he couldn’t get elsewhere.
- Biggest Surprise in Leadership: Realizing that not everyone can be treated the same way.
- Key Leadership Lesson: Knowing when to make quick decisions and when to take more time to think things through. Most of the time, it’s better to slow down.
- Best Leadership Decision: Transitioning from a time-and-material pricing model to a flat-rate system. Although it resulted in the loss of some employees, it was necessary for the company’s long-term growth.
- Worst Business Decision: Promoting three top technicians to office roles without replacing them, which left the company shorthanded in the field. He learned the importance of planning for transitions.
- Excitement for the Future: The plumbing industry is evolving with more specialized fields like pumps and water treatment, creating new opportunities.
- Advice for Entrepreneurs: Never give up, find a strong mentor, and plan your business strategy by starting with the end goal and working backward.
His insights emphasize adaptability, strategic decision-making, and the importance of mentorship in leadership.
