The “Customer Satisfaction Survey” for a B2B/B2C product company is structured to capture client feedback on their experience with the company’s products and services. It includes sections to evaluate:
- Service Quality and Technical Support: Assesses the effectiveness and professionalism of technical and customer support staff.
- Communication and Collaboration: Measures clarity in communication and responsiveness to customer inquiries.
- Billing and Administrative Processes: Reviews billing accuracy, statement clarity, and the ease of administrative tasks.
- Ease of Doing Business: Looks at the ease of setting up orders, flexibility to meet customer needs, and overall ease of collaboration.
- Overall Satisfaction: Evaluates the likelihood of repurchasing, recommending the products, and compares the company’s services to other vendors.