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Free Download - Customer Satisfaction Survey – Product Company

The “Customer Satisfaction Survey” for a B2B/B2C product company is structured to capture client feedback on their experience with the company’s products and services. It includes sections to evaluate:

  • Service Quality and Technical Support: Assesses the effectiveness and professionalism of technical and customer support staff.
  • Communication and Collaboration: Measures clarity in communication and responsiveness to customer inquiries.
  • Billing and Administrative Processes: Reviews billing accuracy, statement clarity, and the ease of administrative tasks.
  • Ease of Doing Business: Looks at the ease of setting up orders, flexibility to meet customer needs, and overall ease of collaboration.
  • Overall Satisfaction: Evaluates the likelihood of repurchasing, recommending the products, and compares the company’s services to other vendors.