The “Customer Satisfaction Survey” for a B2B/B2C services company is designed to gather feedback on customer experiences and satisfaction across key service areas. The survey includes sections to assess:
- Service Quality: Evaluates the quality, consistency, and perceived value for the cost of the services provided.
- Customer Support: Measures responsiveness, technical support effectiveness, and professionalism of the support staff.
- Communication and Collaboration: Assesses the clarity of communication, responsiveness to inquiries, and overall collaboration and partnership quality.
- Billing and Administrative Processes: Focuses on the accuracy and clarity of billing statements and the ease of administrative interactions.
- Performance and Reliability: Examines the company’s ability to meet deadlines and expectations.
- Overall Satisfaction: Inquires about the overall customer experience, likelihood of recommendation, and how it compares to other vendors.