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Free Download - Customer Satisfaction Survey – Services Company

The “Customer Satisfaction Survey” for a B2B/B2C services company is designed to gather feedback on customer experiences and satisfaction across key service areas. The survey includes sections to assess:

  • Service Quality: Evaluates the quality, consistency, and perceived value for the cost of the services provided.
  • Customer Support: Measures responsiveness, technical support effectiveness, and professionalism of the support staff.
  • Communication and Collaboration: Assesses the clarity of communication, responsiveness to inquiries, and overall collaboration and partnership quality.
  • Billing and Administrative Processes: Focuses on the accuracy and clarity of billing statements and the ease of administrative interactions.
  • Performance and Reliability: Examines the company’s ability to meet deadlines and expectations.
  • Overall Satisfaction: Inquires about the overall customer experience, likelihood of recommendation, and how it compares to other vendors.