Capacity Building Solutions, Inc. · Frederick, Maryland (240) 426-4457  ·  robin_ed@capacity-building.com
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Leadership Thought #197 – You Have To Know Your People

August 17, 2011  ·  3 sections  ·  2 min read

Leadership Thought #197 – You Have To Know Your People
Business is primarily about people (and math). Leadership can be a delicate balancing act. You want to push your people to achieve high performance and exceed what they thought was possible. However, you must also appreciate that when you hire employees, human beings show up with all their individual needs for understanding and support. If you push too hard, they resent you and find you harsh and uncaring. If you don’t push hard enough, then you enable mediocrity and stunt their growth. It is not always easy to know where the line exists.

Develop Your Direct Reports First

I advise my clients to focus their people development efforts on their direct reports. When you get this right, it can’t help but set an example that will trickle down throughout the organization. To do this well, a leader needs to know the following things about the individuals on his/her management team:   You cannot manage everyone the same way.

Everyone Needs a Different Approach

For example, some people want feedback in a direct manner. They excel when challenged and pushed. Confrontation is easy for them. Other people wither under too much direct pressure and scrutiny. They require more subtle means to get your point across. Most people tend to shy away from conflict and must be taught how to engage in constructive professional disagreements. Some people are self-motivated, while others require a certain level of peer pressure and a sense of belonging to a team. The list gets exceedingly long when you are dealing with the differences between people. Leadership is both an art and a science.

Leadership Is Both Art and Science

You need to know the right things to do, but also figure out the best way to get them done given your specific circumstances. Unless you are a solo practitioner, you need to achieve success with and through other people. There is no magic formula for this; just know that people are individuals, and it’s best to meet them where they are than try to change them. Sometimes this means recognizing that you have someone with needs you can’t meet or who is a bad fit with your style or personality. However, if you invest the time and do the work, people will usually respond well to your customized efforts and surprise you with their capabilities.
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